Last updated: December 2024
contrafpha B.V. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our property management services or visit our website at contrafpha.life. As a Dutch company, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws.
contrafpha B.V. is the data controller for the personal data processed through our services and website. Our registered office is located at Vijverweg 246, 4854 MC Breda, North Brabant, Netherlands (KvK: 77420695).
The data we collect includes personal information such as your name, email address, phone number, postal address, and property details when you use our property management services or contact us through our website. We also collect information about your property portfolio, rental agreements, financial transactions related to property management, and communication preferences. Additionally, we may collect technical information such as IP addresses, browser type, and website usage data through cookies and similar technologies when you visit our website.
Under GDPR, we process your personal data based on the following legal grounds: contract performance when providing property management services, legitimate interests for business operations and service improvement, legal compliance with Dutch housing regulations and tax requirements, and your explicit consent for marketing communications and cookie usage.
We explain how we use your information for the following purposes: providing property management services including tenant screening, rent collection, and maintenance coordination; communicating with you about your properties and our services; complying with legal obligations under Dutch housing and tax laws; improving our services and website functionality; sending you relevant information about our services with your consent; and maintaining accurate financial records and reporting.
We may share your personal data with trusted third parties including property maintenance contractors and service providers, legal and financial advisors when required for property management, Dutch tax authorities and other regulatory bodies as required by law, and our IT service providers who help us operate our systems securely. We never sell your personal data to third parties for marketing purposes.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Property management records are typically retained for 7 years after the end of our service relationship in accordance with Dutch business record requirements. Financial records are kept for 7 years as required by Dutch tax law. Website usage data and cookies are typically retained for shorter periods as specified in our Cookie Policy. You may request deletion of your data subject to our legal retention obligations.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encrypted data transmission, secure data storage systems, regular security assessments, staff training on data protection, and access controls limiting data access to authorised personnel only.
Under GDPR, you have the following rights regarding your personal data: the right to access your personal data and receive a copy; the right to rectify inaccurate or incomplete data; the right to erasure (right to be forgotten) in certain circumstances; the right to restrict processing in specific situations; the right to data portability for data you provided to us; the right to object to processing based on legitimate interests; and the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the information provided below.
Your personal data is primarily processed within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.
Our website uses cookies and similar technologies to enhance your browsing experience and analyse website usage. For detailed information about our cookie usage, please refer to our separate Cookie Policy. You can manage your cookie preferences through your browser settings or our cookie consent banner.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding data protection matters, please contact us at privacy@contrafpha.life or call us at +31 102643222 during business hours (Mon-Fri: 9:00 AM - 6:00 PM). You can also write to us at contrafpha B.V., Vijverweg 246, 4854 MC Breda, North Brabant, Netherlands.
If you believe we have not adequately addressed your concerns regarding data protection, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at www.autoriteitpersoonsgegevens.nl or by post at Autoriteit Persoonsgegevens, Postbus 93374, 2509 AJ Den Haag, Netherlands.
Email: privacy@contrafpha.life
Phone: +31 102643222
Address: contrafpha B.V., Vijverweg 246, 4854 MC Breda, Netherlands
Registration: KvK 77420695